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Our processes - why buy from us?

Our process - why buy from the UK's #1 experts?

Here at AE Sewing Machines, we are passionate about Industrial Sewing Machines and anything related to textile manufacturing. We know there are a lot of suppliers in the UK that offer products similar to what we do, but we feel that when making an investment on equipment, buying cheap isn't always the best option. Even buying auction websites or other retailers online can be a big no-no as you generally won't be looked after in the after sales service and support.

Below is a short breakdown at why we are aiming to be the UK's number 1 supplier for Industrial Sewing Machines and Textile Equipment by not only giving a good service but solving your manufacturing problems and giving you the best solution available.

initial proposal

Initial Proposal

We pride ourselves on our ability to provide creative solutions to our customer’s problems. Customers can approach us with any textile manufacturing-related issue and we will conduct research, come up with a solution and write up a proposal for some bespoke equipment.

Sales Process

Sales Process

If a proposal is accepted by a customer, we then progress to the sales process. If our customers are unable to pay their balance upfront, we can offer a range of financial solutions to spread the cost of the bespoke equipment.

Installation / Training
Installation / Training

Installation/Training

We are able to install any piece of bespoke equipment at our customers’ premises and we can offer full training on how to use the equipment correctly. If a customer is interested in installation and training, we will include a quote on the additional cost within the proposal.

After Sales
After Sales

After Sales

If our customers experience any issues with their machines that require a technician, we can send a member of our team to rectify the situation. While our service charges apply here, we offer a level of after-care that other companies in our industry do not.

technical support
technical support

Technical Support

As well as sending technicians to repair and service machinery, we can also provide technical support by phone or email. Our friendly members of staff are on-hand to deal with any queries that our customers may have.

spares parts
spare parts

Spare Parts

We supply a vast range of spare parts for all of the machines that we are able to supply. Most of these parts are available to order directly from our website. If our customers can’t find what they’re looking for on our website, they can call or email or office and a member of our team will offer assistance.