Frequently Asked Questions

Below you'll find a list of our FAQs. If you still can't see the answer to the questions that you're looking for, get in touch by sending an email, picking up the phone or clicking the live chat button to ask your question and we'll do our best to get back as quickly as we can.

FAQ

  • Q1: Do you ship to my country?

    We can most likely send sewing machine parts and accessories to your country. You can see what countries we ship to here.

  • Q2: How much do I pay for shipping?

    The shipping charge will be added to your order and visible on your receipt before you check out. The shipping is based on the destination country. You’ll get free shipping on orders above a certain amount. Free shipping on orders above £200!

  • Q3: What are the accepted payment methods?

    We accept online debit card payments or via PayPal. Alternatively you can pay via bank transfer.

  • Q4: Why can't I see any prices on your site?

    Price changes and currency flucates quite often as so to keep updating online prices: 1. it would be very time consuming and 2. we don't want to falsely advertise a price as they slightly change day-to-day. Unlike our competitors we don't offer boxed-stock prices. With so many different models, subclasses and optional extras it would be very difficult to advertise one set price.

  • Q5: Will you price match with a competitor if they are cheaper?

    The only time we will price match with a competitor is if it is like-for-like. We wouldn't price match our equipment with a product that uses cheaper, lesser quality components than what we use.

  • Q6: How do you ship out your machines?

    Every machine that leaves our warehouse is shipped fully assembled, built complete with British RU/C stand, tabletop, drawer and servo-motors where necessary. We don’t believe that sending out components separately and asking you to assemble them yourself – sewing machines are slightly more complicated than an IKEA bookshelf! Let us do the hard-work so you can get sewing as soon as possible.

  • Q7: Do you supply domestic machines and domestic spare parts?

    Unfortunately not, we are industrial and commercial suppliers of sewing machines. For any domestic sewing enquiries our best suggestion would be to speak to the lovely people who work at Sewing Machines Direct – www.sewingmachines.co.uk.